Refund policy

Returns & Refunds

If your order isn't right for you, you have 30 days from the delivery date to return it for a refund.

What we need

Items should come back in their original packaging and in resellable condition, with the batteries removed. If anything arrived damaged, send us a photo and we'll sort it out without needing the item back.

Damaged, faulty, or wrong item

If your order shows up damaged, some of the snowflakes or the remote don't work, or you received the wrong item, email us within 14 days of delivery with a photo or short video. We'll replace it or refund you in full, and we cover the return shipping. You will not be asked to pay to fix our mistake.

Change-of-mind returns

Change-of-mind returns are welcome inside the 30 days, but the return shipping is yours to cover and the original shipping charge is non-refundable.

How to start a return

Email ryler.heyman@icloud.com with your order number and what's wrong. We'll reply with return instructions. Please don't send anything back before you hear from us, or we may not be able to trace it to your order.

Refund timing

Once your return arrives, or once we approve a damage claim, refunds are issued to your original payment method within 3-5 business days. Depending on your bank it can take a few more days to appear on your statement.

Seasonal note

The 30-day window runs from delivery, not from Christmas. If your order arrives in early December, your return window stays open into January.

Cancellations

If you need to cancel, email us as soon as possible. If your order hasn't shipped we'll cancel and refund in full. If it's already on its way, treat it as a return.